“Acarta’s expertise with clarifying work processes was extremely valuable to my directors and front-line staff. Now, we are confident that we’re providing our staff with effective workflows which not only improve their performance, but also increase our patients’ overall satisfaction as well.”Wayne Stevens – Administrator, Henderson Health and Rehabilitation (Jackson, TN)
”The leadership development training sessions [from Acarta] were a game-changer for us. By using their techniques to nurture the ‘examples’ and ‘influencers’ within our staff, our entire staff is focused, energized, and working in lock-step toward our goals.”Robert Herring – Administrator, Maplewood Health Center (Jackson, TN)
“Acarta’s help with our Admissions process not only simplified a very complex process, but it also enabled our staff to make the best possible first impression with our patients and their families.”Amanda Knowles – Marketing and Admissions Director, Peach Tree Centre (Gaffney, SC)
“We have not only seen an increase in patient satisfaction with our new activities from Acarta, but we have also experienced a noticeable increase in inbound calls seeking more information about our services.”T.J. Marsh – Activities Director, Four Oaks Healthcare Center (Jonesborough, TN)
“The engagement techniques we learned not only made a tremendous difference with our patients, but also our staff as well. The confidence we gained, regardless of type of interaction we have with patients and their families, took our care plans to a higher level.”Jill Rosen – Director of Physical Therapy, Kaizen Total Wellness (Bradenton, FL).
“Acarta’s intranet and online training addressed the holes we had in our staff orientation and ongoing training. In addition to filling these gaps, we also developed new and important insights into the performance of our staff as individuals and team members.”Zach Cooper – Front-Desk Training Supervisor, MAXhealth (Sarasota, FL)